The Calcot Collection

Information that we collect from you

When you visit www.calcotcollection.co.uk you may be asked to provide certain information about yourself including your name and contact details. We may also collect information about your usage of our website.

Use of your information

Your information will enable us to provide you with access to all parts of our site. We will also use and analyse the information we collect so that we can administer, improve and develop our website to better support you.

We will only ever use your information to contact you in response to an enquiry. Also, with your consent, we may also use your information to let you know about other products and services which we offer which may be of interest to you including new and revamped product information, market research results, promotional activity, advertising and changes in products. If you do not wish to be contacted in the future, please let us know.

Data protection

To help us to keep your records current, please contact us and let us know if your name and/or contact details have changed since we last contacted you, email us. If you no longer want to receive information from Calcot let us know please email us.

Disclosure of your information

The information you provide to us will be held on our computers in the UK. If our business enters a joint venture with or is sold to or merged with another business entity, your information may be disclosed to our new business partners or owners. The only third party we will pass your details on to is our delivery service. Unless required to do so by law, we will not otherwise share, sell or distribute any of the information you provide to us without your consent.

Security & data retention

We employ security measures to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage. We will retain your information for a reasonable period or as long as the law requires.

Accessing & updated

You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. If you wish to do this, please contact us. We are entitled by law to charge a fee of £10 to meet our costs in providing you with details of the information we hold about you.

Changes to our privacy policy

Any changes to our privacy policy in the future will be posted to our website and, where appropriate, through email notification.

Contact

All comments, queries and requests relating to our use of your information are welcomed and should be sent via email.

Cookie policy

A cookie is a piece of data stored on the user’s hard drive while they are visiting a website. It contains simple information about the user’s identity but no personal information. The benefit of using cookies is that it allows us to monitor website traffic and record user’s preferences.

We acknowledge and comply with the recent changes to the rules and regulations in regards to using cookies and similar technologies for storing information. We will ensure that the use of cookies is managed in accordance with national and legal guidelines, such as those that require the consent of website visitors for their use.

By using our website, you agree that we can place these types of cookies on your device.

Most browsers accept cookies automatically, but can be configured not to do so or to notify the user when a cookie is being sent. If you wish to disable cookies, refer to your browser help menu to learn how to disable cookies. Please note that if you disable cookies, you may be unable to access some customised features on our website.

Devices like web beacons and transparent GIF images are tiny or transparent graphics that allow us to count the number of users who have visited a web page or to access certain cookies. We may use these graphics on our websites to count users and to recognise users by accessing our cookies. Being able to access our cookies allows us to personalise our website and improve your experience at our website.

We may also include these graphics in HTML-formatted e-mail messages that we send to determine which e-mail messages were opened. By using our website, you are consenting to our use of these beacons and similar technologies as described above.

The cookies used on the website include Google Analytics:

• Cookie Name: _utma. Description: Used by Google Analytics to identify unique visitors vs. returning visitors. Expiry: 2 years
• Cookie Name: _utmc. Description: Used by Google Analytics to identify unique visitors vs. returning visitors. Expiry: Not set – cleared on browser close.
• Cookie Name: _utmb. Description: Used by Google Analytics for generally visitor tracking. Expiry: 30 minutes
• Cookie Name: _utmz. Description: Used by Google Analytics for tracking source visits (i.e. where the user came from). Expiry: 6 months