Calcot & Spa

Receptionist

Tetbury , GL8 8YJ

£25,600 & A share of Calcot Gratuities 

Full time, 40 hour contract,  weekend availability required

Are you passionate about providing exceptional guest experiences?

Do you thrive in a dynamic and welcoming environment?

Calcot & Spa is seeking talented individuals to join our team as a Receptionist. As a key member of our hospitality family, you’ll play a crucial role in ensuring our guests receive a warm welcome and efficient service from the moment they arrive.

The Role:

• Checking in and checking out guests
• Administrative duties
• Telephone duties and email enquiries
• Taking bedroom and restaurant reservations
• Meeting and greeting guests
• Dealing with general enquiries from guests and members
• Liaising with other departments where necessary
• Preparing function menus, place cards and table plans
• Ensuring public areas are clean and presentable at all times

Skills:

• Flexibility to adapt to changing situations and guest needs
• Accuracy in handling reservations, check-ins, and other administrative tasks
• Excel at building rapport with guests and members
• Positive attitude
• Excellent verbal and written communication skills
• Organised
• Weekend availability
• Must have own transport

The Package:

• 28 days holiday per annum, including bank holidays
• Additional day off for your Birthday
• Extra holiday day awarded annually up to first 5 years
• Service charge and tips
• Meals on duty
• Free on-site parking
• 50% discount on food in the restaurants across all sites
• £50 bed & breakfast stays at the hotels in the collection
• 15% discount on Spa retail
• 20% discount on Spa treatments
• Discounted family and friend stays
• Annual appraisal
• Staff Uniform
• Staff Accommodation (subject to availability)
• Discount on other Pride of Britain hotels
• Refer a friend scheme (£500 bonus)
• Available 24/7 with practical advice and support through employee assistance programme
• Take home goods
• Rewards and benefits platform
• Charity Events
• Paid volunteering days
• Online fitness and wellbeing platform
• Pension Scheme
• Enhanced Maternity & Paternity pay & Adoption pay
• Cycle to work scheme

About The Calcot Collection

The Calcot Collection is a small, eclectic group of luxury hotels, restaurants & spas. Situated in the beautiful Cotswold’s are Calcot & Spa and The Painswick. On the border of County Durham and Northumberland is Lord Crewe Arms in Blanchland. A strong, family feel company culture runs throughout the places, each with their own unique character.

The management team is actively committed to addressing the carbon footprint and enhancing the sustainability of our operations. We’re proud to say that we have recently joined the ‘EarthCheck’ accreditation scheme and have recently earnt our ‘Bronze EarthCheck’ accreditation. We are now actively working towards our Silver Accreditation. Our goal is to involve all our teams in this crucial and continuous effort, fostering a sense of pride in our collective accomplishments across the Collection. Let’s collaborate by sharing best practices and innovative ideas for a brighter future.