Calcot & Spa

Assistant Spa Manager

Tetbury, GL8 8YJ

Full time – 42.5 hours , 3 week rolling rota 

Up to £39,000 & A share of Calcot Gratuities 

An exciting opportunity has arisen for an enthusiastic and dedicated Assistant Spa Manager to join our award-winning Spa following on from a significant wellness expansion. This role will support the Spa Manager in overseeing the daily operation of both the Spa and Fitness Club, ensuring the highest level of guest satisfaction, efficient service delivery, and a seamless experience for all clients.

As Assistant Spa Manager, you will be a key member of the management team, directly supporting the Spa Manager and playing an active role in the leadership of the team. This is a hands-on position that requires a dynamic individual with strong leadership skills, a passion for wellness, attention to detail and a drive for excellence.

The Role:

• Support the Spa Manager and Spa Director, in the overall management of the Spa and Fitness Club operations, ensuring smooth day-to-day functioning.
• Direct line Manager for the front of house overseeing a team of 25
• Rota, scheduling and recruitment for the Front of House team
• Inspire, and guide the Spa’s Head of Department team, providing support to staff in wider departments
• Assist with Membership inquiries, conducting tours, and guiding prospective members through the sign-up process
• Help in maintaining strong member relationships to maximise satisfaction and Member retention
• Assist with driving Club revenue targets and assist in developing and executing strategic plans to meet these goals
• Monitor guest feedback, addressing concerns and ensuring that service standards are consistently exceeded
• Ensure compliance with health, safety, and hygiene standards, maintaining a safe working environment for both staff and guests
• Coordinate with the cleaning team to uphold rigorous cleanliness and hygiene standards throughout all Spa areas
• Actively participate in team training and development, supporting staff performance and progression
• Support with marketing initiatives to increase brand visibility and promote the Spa’s offerings
• Assist in managing the booking system, ensuring effective and efficient scheduling of appointments and classes
• Handle any guest inquiries, complaints, and issues promptly and professionally, ensuring a high level of guest satisfaction
• Oversee daily operations during assigned shifts, ensuring smooth and efficient operation with Duty Management shifts
• Undertake additional tasks as required by the Spa Management Team to support overall spa operations and ensure a positive, responsive environment Step in immediately during emergencies, providing leadership and guidance when needed

Skills:

• Previous experience Industry experience – essential
• Proven experience in a supervisory or managerial role within the Health and Wellness industry
• Strong leadership and interpersonal skills, with the ability to motivate and manage a diverse team
• A strong understanding of wellness, spa treatments, and fitness
• Understanding of pool plant rooms – preferable but not essential
• Excellent communication skills and the ability to build strong client relationships
• Ability to work under pressure, multitask, and maintain attention to detail
• Strong organisational skills and the ability to manage time effectively
• A desire to go above & beyond to ensure a fabulous customer experience
• A passion for wellness and a commitment to delivering high-quality experiences
• Flexibility to work evenings, weekends, and holidays as required

The Package:

• 28 days holiday per annum, including bank holidays
• Additional day off for your Birthday
• Extra holiday day awarded annually up to first 5 years
• Service charge and tips
• Meals on duty
• Free on-site parking
• 50% discount on food in the restaurants across all sites
• £50 bed & breakfast stays at the hotels in the collection
• 15% discount on Spa retail
• 20% discount on Spa treatments
• Staff Gym Membership
• Discounted family and friend stays
• Annual appraisal
• Staff Uniform
• Staff Accommodation (subject to availability)
• Discount on other Pride of Britain hotels
• Refer a friend scheme (£500 bonus)
• Available 24/7 with practical advice and support through employee assistance programme
• Take home goods
• Rewards and benefits platform
• Charity Events
• Paid volunteering days
• Online fitness and wellbeing platform
• Pension Scheme
• Enhanced Maternity & Paternity pay & Adoption pay
• Cycle to work scheme

Why Join us ?

You’ll be part of an award-winning Spa with an industry wide reputation for excellence. We are continually growing our health & wellness offering making Calcot a truly exciting and rewarding place to work. You will be part of a dynamic and growing environment with ample opportunities for professional development. As Assistant Spa Manager, you’ll have a direct impact on our spa’s success and the experience we provide to our guests.

We are committed to encouraging equality, diversity and inclusion among our team. Our aim is for our team to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best.

About The Calcot Collection

The Calcot Collection is a small, eclectic group of luxury hotels, restaurants & spas. Situated in the beautiful Cotswolds are Calcot & Spa and The Painswick. On the border of County Durham and Northumberland is Lord Crewe Arms in Blanchland. A strong, family feel company culture runs throughout the places, each with their own unique character.

The management team remains actively committed to reducing our carbon footprint and enhancing the sustainability of our operations. We’re proud to have joined the ‘EarthCheck’ accreditation scheme and are delighted to announce that we have now achieved our Silver EarthCheck Accreditation. This milestone reflects our ongoing dedication, and we will continue striving for even greater sustainability achievements. Our goal is to involve all our teams in this crucial and continuous effort, fostering a sense of pride in our collective accomplishments across the Collection. Let’s collaborate by sharing best practices and innovative ideas for a brighter, more sustainable future.