Calcot & Spa

Spa Assistant Treatment Manager

Tetbury, GL8 8YJ

Full time

Up to £30,000 and a share of Calcot Gratuities

Are you an experienced, passionate Spa Therapist looking for your next challenge in assisting our Treatment Manager to lead our team of Spa Therapists to excellence

Join our award-winning spa and our team of Spa Therapists and take your career to new heights. As a key member of Calcot Spa’s senior team, you will play a crucial role in delivering exceptional spa experiences and ensuring our guests receive high standards in their treatment and well-being experience.

We are looking for an Assistant Treatment Manager to join our team to work closely with our Treatment Manager to support in leading a team of 20+ Therapists. This is a hands on role delivering exceptional treatments to Calcot guests as well as responsibility for overseeing the day to day operations of the Treatment department. This role includes working towards set Spa budgets, delivering training, stock control, dealing with directly with client complaints, team welfare, delivering exceptional treatments and always prepared to step in to avoid a crisis with a can do attitude.

The Role:

• Personally deliver spa treatments to guests and set a high standard for the team, ensuring every guest leaves feeling rejuvenated and satisfied
• Pro-actively recommend our guests homecare and work towards retail targets
• Responsible for overseeing the days operation of the Treatment department, conduct morning briefings, manage daily absences, maximise availability and treatment revenue potential, team well-being, dealing with any staff or client complaints and ensure a smooth journey for the team and guests.
• Support our Treatment Manager to lead, motivate, and inspire a team of skilled spa beauty therapists to deliver excellence in service and uphold the highest standards of treatments
• Conduct biannual appraisals alongside our Treatment Manager and ensure team development and welfare
• Conduct training sessions to enhance the skills and knowledge of the team, ensuring they stay updated with the latest trends and techniques in the industry. We love developing our treatment menu so encourage innovations in treatment protocols and stay ahead of industry trends
• Assist in delivering fortnightly onsite training to support external college attendance. Throughout the duration of the apprenticeship the training will include both college curriculum as well as product house training to ensure all apprentices qualify to an extremely high standard
• Manage and oversee control processes to maintain optimal levels of stock , ensuring seamless operations and timely replenishment. Monthly stock takes, stock ordering, input of invoices and ensuring GPs are achieved
• Organise and lead daily briefings to communicate important updates, review performance, and motivate the team to achieve their best
• Work towards achieving treatment revenue targets by implementing effective strategies and maximising sales opportunities while delivering exceptional guest experiences. Keen focus on retail targets, product knowledge training and refreshers delivered the team and lead by example by achieving personal retail targets

Skills:

• Proven experience as a Spa Beauty Therapist with a strong passion for the beauty and wellness industry
• Leadership experience – preferred
• Ability to inspire and mentor a team towards achieving common goals
• Excellent communication and interpersonal skills to build strong relationships with team members and guests
• Strong organisational skills
• Attention to detail for effective stock control and operational management
• Flexibility to work on weekends and adapt to a fast-paced spa environment
• Qualified to NVQ level 3 Beauty or equivalent
• Own transport – Essential

The Package:

• 28 days holiday per annum, including bank holidays
• Additional day off for your Birthday
• Extra holiday day awarded annually up to first 5 years
• Air- conditioned treatment rooms
• Service charge and tips
• Meals on duty
• Staff gym membership
• Free on-site parking
• 50% discount on food in the restaurants across all sites
• £50 bed & breakfast stays at the hotels in the collection
• 25% off retail products
• 30% off treatments
• Discounted family and friend stays
• Annual appraisal
• Staff Uniform
• Staff Accommodation (subject to availability)
• Discount on other Pride of Britain hotels
• Refer a friend scheme (£500 bonus)
• Available 24/7 with practical advice and support through employee assistance programme
• Take home goods
• Rewards and benefits platform
• Charity Events
• Paid volunteering days
• Online fitness and wellbeing platform
• Pension Scheme
• Enhanced Maternity & Paternity pay & Adoption pay
• Cycle to work scheme

We are committed to encouraging equality, diversity and inclusion among our team. Our aim is for our team to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best.

About The Calcot Collection

The Calcot Collection is a small, eclectic group of luxury hotels, restaurants & spas. Situated in the beautiful Cotswold’s are Calcot & Spa and The Painswick. On the border of County Durham and Northumberland is Lord Crewe Arms in Blanchland. A strong, family feel company culture runs throughout the places, each with their own unique character.

Nestled within Calcot’s  grounds is our award-winning Spa and brand new Grain Store; a spa, gym & fitness sanctuary for ultimate wellbeing.

We have 7 beautifully designed, and air-conditioned treatment rooms dedicated to blissful treatments including Comfort Zone, Aromatherapy Associates, Proverb and CACI. A further two Manicure and Pedicure stations offer a dedicated space to deliver Jessica and Geleration treatments for hands and feet. We offer treatments for our locals (who pop in for their regular treatments), Club Calcot Members, Day Spa guests and those who are lingering and staying at Calcot & Spa. Our beautifully recently refurbished Spa and Grain Store provide facilities that offer the ultimate in relaxation.

The management team is actively committed to addressing the carbon footprint and enhancing the sustainability of our operations. We’re proud to say that we have recently joined the ‘EarthCheck’ accreditation scheme and have recently earnt our ‘Bronze EarthCheck’ accreditation. We are now actively working towards our Silver Accreditation. Our goal is to involve all our teams in this crucial and continuous effort, fostering a sense of pride in our collective accomplishments across the Collection. Let’s collaborate by sharing best practices and innovative ideas for a brighter future.