Calcot & Spa

Spa Front of House Manager

Tetbury, GL8 8YJ

Full time, including evenings & weekends

£35,000 & A share of Calcot Gratuities

Are you a dynamic and motivated leader with a passion for wellness and exceptional hospitality? We’re looking for a Spa Front of House Manager to oversee our front-of-house operations, ensuring a seamless and welcoming experience for our guests. If you thrive in a fast-paced environment and are dedicated to delivering outstanding customer service, we’d love to hear from you!

The Role:

• Duty Management: Oversee daily operations during assigned shifts, ensuring smooth and efficient operation
• Team Leadership: Conduct regular team meetings to facilitate communication, foster new ideas, and monitor team performance. Promote achievements and identify areas for improvement
• Customer Service: Ensure prompt and accurate handling of customer enquiries and bookings. Address and resolve customer complaints effectively
• VIP & Group Management: Take control of all VIP, journalists and press arrivals, ensuring a seamless experience
• Interdepartmental Collaboration: Build and maintain strong relationships with other departments to enhance overall service delivery
• Performance Appraisals: Collaborate with the Spa Manager to conduct meaningful bi-annual appraisals for all team members
• Staff Management: Oversee staff absence, holidays, and sickness. Manage the team rota and approve shifts for timely payroll processing. Ensure part-time staff needs are met
• Facility Maintenance: Ensure that the spa’s public spaces are well-maintained, tidy, and spotless at all times
• Food & Beverage Oversight: Manage and review food and beverage service, control beverage stock, and conduct allergen training for staff
• Revenue Growth: Liaise with the Spa Manager and Spa Director to explore revenue enhancement opportunities and innovative ideas for departmental growth
• Cleaning Standards: Coordinate with the cleaning team to maintain high cleaning standards in all spa areas
• Treatment Revenue Management: Manage online late availability in collaboration with the Treatments Manager
• Operational Responsibilities: Responsible for the opening and closing of the spa, processing and reconciling daily business transactions, and efficiently managing family swim time sessions
• Inventory Management: Conduct monthly stock takes of towels and robes, and oversee the ordering of stock as required
• Compliance: Ensure adherence to GDPR regulations at reception and oversee the functionality of reception equipment
• Miscellaneous Tasks: Carry out any reasonable tasks requested by the Management Team to ensure smooth spa operations. Be willing to step in during emergencies as needed

Skills:

• Proven experience in a managerial role preferably within a spa or hospitality setting.
• Strong leadership and team management skills
• Excellent customer service and communication abilities
• Ability to handle complaints and resolve issues effectively
• Proficiency in scheduling software
• Flexibility to work varied shifts, including evenings and weekends

The Package:

• 28 days holiday per annum, including bank holidays
• Additional day off for your Birthday
• Extra holiday day awarded annually up to first 5 years
• Service charge and tips
• Meals on duty
• Free on-site parking
• 50% discount on food in the restaurants across all sites
• £50 bed & breakfast stays at the hotels in the collection
• 15% discount on Spa retail
• 20% discount on Spa treatments
• Staff Gym Membership
• Discounted family and friend stays
• Annual appraisal
• Staff Uniform
• Staff Accommodation (subject to availability)
• Discount on other Pride of Britain hotels
• Refer a friend scheme (£500 bonus)
• Available 24/7 with practical advice and support through employee assistance programme
• Take home goods
• Rewards and benefits platform
• Charity Events
• Paid volunteering days
• Online fitness and wellbeing platform
• Pension Scheme
• Enhanced Maternity & Paternity pay & Adoption pay
• Cycle to work scheme

We are committed to encouraging equality, diversity and inclusion among our team. Our aim is for our team to be truly representative of all sections of society and our customers, and for each employee to feel respected and able to give their best.

About The Calcot Collection

The Calcot Collection is a small, eclectic group of luxury hotels, restaurants & spas. Situated in the beautiful Cotswolds are Calcot & Spa and The Painswick. On the border of County Durham and Northumberland is Lord Crewe Arms in Blanchland. A strong, family feel company culture runs throughout the places, each with their own unique character.

The management team remains actively committed to reducing our carbon footprint and enhancing the sustainability of our operations. We’re proud to have joined the ‘EarthCheck’ accreditation scheme and are delighted to announce that we have now achieved our Silver EarthCheck Accreditation. This milestone reflects our ongoing dedication, and we will continue striving for even greater sustainability achievements. Our goal is to involve all our teams in this crucial and continuous effort, fostering a sense of pride in our collective accomplishments across the Collection. Let’s collaborate by sharing best practices and innovative ideas for a brighter, more sustainable future.